FAQ: Aloha Everything: A Hawaiian Fairytale
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What age group are you targeting?

The reading level of the book was initially designed for 6-10 year olds. However, we have received incredibly enthusiastic responses from toddlers through fifth graders! Whether reading alone or reading together— Aloha Everything is a magical experience; the the beauty of the images, the excitement of the text, and the educational benefit of the narrative speaks to readers of all ages. Aloha Everything is truly a story for everyone.

Last updated: August 07, 2023 18:30

How long is the book?

The book is 48 pages long— including a pronunciation guide, a glossary, and three special eye-spy pages!

Last updated: August 07, 2023 18:31

Why am I receiving a BackerKit survey?

If you’ve pre-ordered Aloha Everything on Kickstarter, then you’ll receive an Aloha Everything survey through BackerKit! BackerKit survey helps us gather the necessary information to fulfill your rewards accurately. It includes questions about your shipping address, reward selections, and any add-ons you might want.

Last updated: August 07, 2023 18:34

Can I increase my pledge and add more items?

Absolutely! You’ll have the chance to add more items, also known as “add-ons,” through the BackerKit survey. At the end of the survey, you’ll have the opportunity to review what you’ve already ordered and what you have added-on.

Last updated: August 07, 2023 18:36

What if I missed the BackerKit survey email?

If you can’t find your survey email, please reach out to our support team, and we’ll be happy to assist you in getting access to your survey link.

Last updated: August 07, 2023 18:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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